Our Aims
We aim to provide personal care as defined by Schedule 1 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, where appropriate to Service Users of both sexes over the age of 18.
- Ensuring that at all times, the services we provide comply with the requirements and standards of our registration. and the Health and Social Care Act, 2014.
- Foster an atmosphere of care and support with Service Users which both enables and encourages them to live a full, interesting and independent lifestyle as possible.
Our Mission
- Safeguard children and people who need care and support.
- Provide care with dignity and respect.
- Value the choices and preferences of people we care for and support.
- Promote independence providing an opportunity to maintain a better quality of life.
- Encourage community participation for our people who need care and support.
- Empowering our people who need care and support is an excellent way to enable them to do things for themselves.
- Encourage community presence.
- Involve people who need care and support to participate in person centred planning.
Our Objectives
Our objectives are to:
- work in partnership with service-users, their families, representatives and other agencies to provide a holistic care of the highest quality and safe that will improve and sustain the service user’s overall quality of life.
- ensure staff recognises the importance of Mental Capacity Act 2005, and that it expects us to work within its framework whenever service-users might lack mental capacity.
- ensure that service-users’ rights are paramount to all what we do and for service -users to have a personalised support plan which caters for their individual care needs.
- involve service-users in their care, enabling them to gain and maintain as much independence of thought and activity as possible.
- train our staff to encourage the involvement of family, friends, other agencies, and advocates for service users when providing care.
- ensure that the service-users have confidence in their staff and that their services can be relied upon for the best quality of care.
- create an atmosphere that promotes freedom of expression, for our service-users and staff to complain and whistle blow when they feel concerned about the welfare and safety of service-users.
- meet the service-users physical, emotional needs and overall wellbeing in a dignified and non-judgemental way.
- recognise the service-users’ diversity ensuring religious, cultural, racially and gender identities are respected and promoted.
- ensure that the service-users are safeguarded from all kinds of abuse, and therefore making sure that our staff are highly skilled and trained in identifying abuse and how to report it.
- be respectful of service-users’ personal privacy, space when carrying out duties, treating their information with the utter most confidentiality and not to pass any of their information to any unauthorised persons as it is the absolute right of all our service-users to have their information, their family protected and not shared with any unauthorised persons.
- provide service-users with information so that they can make an informed decision about the care and support they receive from us.
- seek consent from service-users before any kind of support/care is provided them.
- for our service-users and staff to feel safe as they receive or provide care.
- ensure that clear protocols are in place in relation to security and safety of the home and the service user at all times.
- for staff to work in accordance to the policy and procedures of the organisation.
