Principles and Values of Passion Home Care Ltd

PHC Ltd is committed to supporting people who need care and support so that they can continue their lives with dignity and independence and be participating members of their own communities. PHC Ltd is committed to meeting the needs of those people entrusted to our care. Usually we see no conflict between meeting the needs of people who need care and support and those of workers. Where such conflict exists, the needs of people who need care and support must take precedence. The basic principles underlying our support to people include:

• Privacy - The Care worker recognises your right to be left alone, undisturbed and free from intrusion and public attention. You have the right to privacy with regard to both your personal affairs and belongings. Written permission will be sought for access to your records.
• Confidentiality of Information - Your rights to confidentiality will be safeguarded. PHC staff will not disclose any personal information about you to a third party unless this has been agreed with you. Agreement to disclose information should only be sought if it is for your benefit, e.g. for the purpose of assisting in your support. In the event that there is a suspicion that a crime has been committed PHC staff have a duty to report to law enforcing agencies and you will be told that such procedure is undertaken.
• Fulfilment of Aspirations - Your social, emotional, cultural, political and sexual needs are accepted and respected. PHC will endeavour to work with you and other agencies involved in your care in promoting these.
• Consultation - You will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements. You will be fully involved in and fully informed with respect to the individual assessment of your support needs. You have a right to be involved in a careful and thorough assessment of your needs and wishes, and to be informed of the outcome. PHC Ltd’s commitment will be to find the best and most cost-effective way of meeting your needs and aspirations. You will be supported to make informed choices about the future, this will be incorporated into your care plan.
• Personal Choice - Your support worker will support you to exercise your personal choice in opportunities and lifestyle. The support worker will ensure that you are central to all decisions being made. If, for reasons of mental frailty, you are not able to participate fully in Service User Planning, consideration will nevertheless be given to your wishes, as far as these are expressed and are practical. We welcome designated advocates in this context. Account will also be taken of the needs and rights of carers to lead their lives without unreasonable levels of demand and stress.
• Review - You will have a regular review of your individual circumstances with PHC staff.
• Services Information - You will be fully informed about the services provided by PHC Ltd.
• Legal Rights - You will be fully informed about your legal rights.
• Medication - You will be fully supported about your medication needs and in making decisions in relation to medical treatment whenever possible.
• Family and Friends - You will be supported to maintain access to family, friends, facilities and the overall community.
• Complaints - You will have access to a formal complaints procedure and will be able to be represented by a friend or advocate if you so wish.
• Supporting your Independence - You will be supported to take risks on the basis of your own informed opinion. You will have the opportunity to think, act and make decisions. This will include the capacity to incur a degree of calculated risk.

The principles outlined above must be guided by prior commitments imposed by health and safety or statutory requirements.