Our Quality Policy

Passion Home Care (PHC) Ltd is committed to providing quality services for Service Users by caring, competent, well trained staff in the Service User’s own home. This will be achieved by:

1. Staff development programme.
2. Recruitment of staff who share our values
3. Providing such resources as may be required to ensure that training takes place and is effective.

PHC Ltd will provide services based upon consultation and assessment of the Service Users needs. This will be achieved by:

1. Listening to staff, Service Users and others with an interest in the quality of the services provided.
2. Ensuring that assessments are made which balance risks and needs.
3. Promoting a level of responsible risk-taking in daily living activity.
4. The operation of an effective care planning system. (Service User plans).

PHC Ltd will involve Service Users in the planning and review of the services that are provided for them to ensure that their needs are met. This will be achieved by: a. Enabling and empowering Service Users to influence the services provided by giving each Service User a real say in how services are delivered. b. Encouraging Service Users to become involved in all decisions, which are likely to affect them, either now or in the longer term.

PHC Ltd will consult people about their satisfaction with the service and suggestions for improvement. This will be achieved by:

1. Service Users’ consultation and satisfaction surveys.
2. Management review of our Quality Management System.

PHC Ltd will, as part of a planned care delivery package, help with dietary and nutritional services which meet the expectations of Service Users. This will be achieved by:

1. Planned, structured menus which include Service Users’ wishes, choices and preferences.
2. Menus which are nutritionally balanced in the view of a qualified dietician.
3. Menus which allow Service Users to change their minds about their food choices.

PHC Ltd will ensure that Service Users are fully informed about all matters, which might affect their well-being. This will be achieved by: a. Service Users Guide. b. Information letters when required. c. Provision of leaflets or other notices which inform the Service User.

PHC Ltd will afford all Service Users and staff an equality of opportunity in respect of working in the Service User’s home. This will be achieved by an Equal Opportunities Policy.

PHC Ltd will supply a report to the Care Quality Commission within 1 month of receipt of a request from them giving details of any measures that the Registered Manager considers necessary to improve the quality and delivery of services which PHC Ltd arranges to be provided This will include evidence of consultation with Service Users and their representatives.

PHC Ltd if requested to do so by the Care Quality Commission shall produce an Improvement Plan, within 1 month of the request, setting out methods by which, and the timetable to which, the Registered Manager intends to improve the services which PHC Ltd arranges to be provided.

PHC Ltd shall share a copy of the Improvement Plan with Service Users and representatives.